Refund and Return Policy

Effective Date: March 31, 2025

At Playtopix, we want you to be completely satisfied with your purchase. Our Refund and Return Policy is designed to ensure a hassle-free shopping experience. Please read through the following details to understand how we handle returns, exchanges, and refunds.

1. Return Eligibility You may return most items within 30 days of receipt for a full refund or exchange. To be eligible for a return, items must be unused, in their original packaging, and in resalable condition. Watches that have been worn or altered are not eligible for return.

2. Return Process To initiate a return, please contact our customer service team at info@playtopix.xyz. We will provide you with instructions and a return shipping label if applicable. Please include your order number and reason for the return when contacting us.

3. Refunds Once we receive your returned item, we will process your refund within 7 business days. Refunds will be issued to the original payment method. Shipping charges are non-refundable unless the return is due to an error on our part.

4. Exchanges If you wish to exchange an item for a different size, color, or model, please contact our customer service team for assistance. Exchanges are subject to product availability.

5. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately. We will arrange for a return and send you a replacement or issue a refund as per your preference.

Contact Us:
If you have any questions regarding our Refund and Return Policy, please reach out to:
Email: info@playtopix.xyz
Phone: 503-730-0320
Website: Playtopix

Thank you for shopping with Playtopix!